Wipro Limited India’s leading global IT consulting and business process services company, today announced it has won the Application Innovation 2020 Microsoft Partner of the Year Award. The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year. Awards were classified in several categories, with honorees chosen from a set of more than 3,300 submitted nominations from more than 100 countries worldwide. Wipro was recognized for providing outstanding solutions and services in Application Innovation.
The Application Innovation award was presented to Wipro for enhancing Greater Toronto Airports Authority (GTAA)’s passenger experience by building intelligent applications powered by Microsoft Azure. GTAA’s challenge was to provide passengers with seamless access to information throughout their travel journey and improve Airport Service Quality scores, while simplifying business operations and reducing operating costs. Wipro succeeded in significantly improving the customer experience and achieving GTAA’s business objectives in three areas – website, call center and baggage tracking all powered by Azure. Working with GTAA’s large, complex IT infrastructure, Wipro implemented Sitecore on Azure for the website, a conversational assistant on Azure AI for the call center, and blockchain on Azure for Baggage Tracking.
Wipro and Microsoft have been working together for more than two decades to help enterprises of the future to drive business acceleration, enhance customer experience and provide connected insights. Wipro is aligned with Microsoft’s cornerstone philosophy of digital transformation across business applications, modern workplace and intelligent cloud. Wipro launched its Microsoft Business Unit in March 2020, which focuses on the development and evangelization of solutions leveraging Microsoft’s enterprise cloud services. Wipro has also adopted Azure Cloud for its own digital transformation journey.
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